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Privacy Policy

Last Updated: January 26, 2026

Effective Date: January 26, 2026

1. Introduction

One In The Hand, Inc. (d/b/a "OITH," "we," "us," or "our") operates the OITH mobile application and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes our practices regarding data collection, use, and sharing. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you provide directly to us when you:Create an Account: When you register for an account, we collect your email address, phone number (if provided), name, date of birth, and password.Complete Your Profile: We collect information you provide in your profile, including photos, biographical information, preferences, interests, and other details you choose to share.Communicate with Other Users: We collect messages, photos, and other content you send through the Service's messaging features.Use Date Planning Features: We collect information about date preferences, location preferences, and date planning details.Make Payments: When you subscribe to our Service, payment processors collect payment information (credit card details, billing address). We do not store full payment card information on our servers.Contact Us: When you contact customer support or communicate with us, we collect the information you provide, including your name, email address, and the content of your message.

2.2 Information We Collect Automatically

When you use the Service, we automatically collect certain information, including:Device Information: We collect information about your device, including device type, operating system, unique device identifiers, mobile network information, and device settings.Location Data: With your permission, we collect precise or approximate location data from your device to facilitate proximity-based matching. Location data is collected only when the app is actively in use and is not stored beyond the active session unless you enable location history.Usage Information: We collect information about how you use the Service, including features you access, time spent on the Service, pages viewed, actions taken, and interactions with other users.Log Data: We automatically collect log information when you use the Service, including IP address, access times, app features or pages viewed, app crashes and other system activity, and the type of browser or device you use.Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with the Service. You can control cookies through your browser settings.

2.3 Information from Third Parties

We may receive information about you from third parties, including:Social Media Platforms: If you choose to connect your account to a social media platform, we may receive information from that platform in accordance with your privacy settings.Payment Processors: When you make a purchase, our payment processors provide us with transaction information.Analytics Providers: We work with analytics providers who help us understand how users interact with the Service.

3. How We Use Your Information

We use the information we collect to:Provide and Improve the Service: Create and manage your account, provide matching services, facilitate communication between users, and improve our matching algorithms and Service features.Personalize Your Experience: Customize your matches, recommendations, and content based on your preferences and behavior.Process Payments: Process subscription payments and manage your account subscription.Communicate with You: Send you service-related communications, respond to your inquiries, send you notifications about matches and messages, and provide customer support.Ensure Safety and Security: Detect, prevent, and address fraud, abuse, security issues, and other harmful activity. We may use automated tools to review content for safety purposes.Comply with Legal Obligations: Comply with applicable laws, regulations, legal processes, and governmental requests.Analytics and Research: Analyze usage patterns, conduct research, and improve our Service. This includes using aggregated and anonymized data for analytics purposes.Marketing: With your consent, send you marketing communications about our Service, features, and promotions. You can opt out of marketing communications at any time.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1. With Other Users

As part of the Service, we share your profile information, photos, and other information you choose to include in your profile with other users who are matched with you. Messages you send to other users are visible to those users.

We share information with third-party service providers who perform services on our behalf, including:Cloud Hosting Providers: We use cloud hosting services (such as AWS) to store and process your data. All data is encrypted in transit and at rest.Payment Processors: We work with payment processors to handle subscription payments. Payment processors have their own privacy policies governing the use of your payment information.Analytics Providers: We use analytics services to understand how users interact with the Service. These services use anonymized and aggregated data.Content Moderation Services: We may use third-party services to help detect and prevent harmful content, spam, and abuse.Communication Services: We use services to send emails, push notifications, and other communications.All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3. For Legal Reasons

We may disclose your information if we believe it is necessary to:Comply with applicable laws, regulations, legal processes, or governmental requestsEnforce our Terms of Service and other agreementsProtect the rights, property, or safety of OITH, our users, or othersDetect, prevent, or address fraud, security, or technical issuesRespond to an emergency

4.4. Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.Active Account Data: We retain information associated with your account for the duration of your account's existence.Deleted Messages: Messages you delete are permanently removed from our systems within 30 days of deletion.Inactive Accounts: If your account is inactive for 2 years, we may delete your account and associated data, subject to legal retention requirements.Backup Data: Backup copies of data are retained for 90 days before being permanently deleted.Analytics Data: Aggregated and anonymized analytics data may be retained for up to 2 years for research and improvement purposes.When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or safety reasons.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1. Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of your data in a portable format. You can access much of your information directly through the Service, or you can request a copy by contacting us at [email protected]

6.2. Correction

You can update most of your information directly through the Service. If you need assistance updating information, please contact us at [email protected]

6.3. Deletion

You can delete your account at any time through the Service settings. When you delete your account, we will delete your personal information, subject to legal retention requirements. To request deletion, contact us at [email protected]

6.4. Opt-Out of Marketing

You can opt out of marketing communications by clicking the unsubscribe link in any marketing email or by adjusting your notification preferences in the Service settings.

6.5. Location Data

You can control location data collection through your device settings. You can disable location services for the OITH app at any time, though this may limit certain features of the Service.

6.6. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:The right to know what personal information we collect, use, and discloseThe right to delete your personal informationThe right to opt-out of the sale of personal information (we do not sell personal information)The right to non-discrimination for exercising your privacy rightsTo exercise your California privacy rights, contact us at [email protected].

6.7. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:The right to access your personal dataThe right to rectification of inaccurate dataThe right to erasure ("right to be forgotten")The right to restrict processingThe right to data portabilityThe right to object to processingRights related to automated decision-makingTo exercise your GDPR rights, contact us at [email protected]

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:Encryption of data in transit using TLS/SSLEncryption of data at restRegular security assessments and updatesAccess controls and authentication requirementsSecure data centers and infrastructureHowever, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]
. If we become aware that we have collected personal information from a child under 18, we will delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we take steps to ensure that your information receives adequate protection, including through the use of standard contractual clauses approved by relevant data protection authorities.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:Posting the updated Privacy Policy on this pageUpdating the "Last Updated" date at the top of this Privacy PolicySending you an email notification (if you have provided an email address)Providing a notice through the ServiceYour continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:One In The Hand, Inc.
Attn: Privacy Officer
212 Dorchestor Lane
Alamo, CA 94507
United StatesEmail: [email protected]

Terms and Conditions

Last Updated: January 26, 2026

Effective Date: January 26, 2026

Summary of Terms

This summary is for convenience only and does not change the full Terms below.Agreement: By using OITH, you agree to these Terms. If you use the Service on behalf of an organization, you bind that organization.Eligibility: You must be at least 18 and able to form a binding contract. We may restrict or terminate accounts for safety or legal reasons.Account: You are responsible for accurate information, account security, and one account per person unless we authorize otherwise.Conduct: You must follow our Community Guidelines. Prohibited conduct includes harassment, fraud, hate speech, and certain other activities.No guarantee: We do not guarantee matches, dates, or outcomes. The Service is not a professional or background-checking service.Safety: OITH does not conduct criminal background checks. You are responsible for your safety and in-person meetings. You assume the risks of online and offline dating.Payments: Paid features are disclosed at purchase. Subscriptions may auto-renew. For App Store or Google Play purchases, billing, refunds, and cancellation are handled by the platform.Disclaimers: The Service is provided "AS IS." Our liability is limited as described in these Terms.Arbitration: Disputes are resolved by informal process first, then binding individual arbitration (with exceptions for small claims and certain sexual assault or sexual harassment claims).

Key Notices

Arbitration: These Terms require binding individual arbitration for most disputes and include a class action waiver and jury trial waiver. See Section 19. You may opt out within 30 days of first acceptance.Subscription renewal: Paid subscriptions may auto-renew unless you cancel before the end of the billing period. See Sections 11 and 11a.California subscribers: If you are a California resident, you may have a right to cancel a new subscription within three business days. See Section 22.

1. Introduction; Agreement to Terms

By accessing or using any OITH website, mobile app, web app, or related service (collectively, the "Service"), you agree to these Terms & Conditions ("Terms"). If you do not agree, do not use the Service.If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes the organization.These Terms incorporate by reference the following, which you also agree to (to the extent applicable): Privacy Policy, Cookie Policy, Community Guidelines, Safety Tips (or Safety Guidelines), and Data Deletion instructions.

2. Who We Are

The Service is operated by:One In The Hand, Inc. (d/b/a "OITH"), a Delaware corporationAddress: 212 Dorchestor Lane, Alamo, CA 94507, USALegal Contact: [email protected]Support: [email protected]

3. Eligibility (Adults Only)

You must be at least 18 years old (or the age of majority where you live, whichever is higher) and able to form a binding contract. You may not use the Service if you are prohibited by law, required to register as a sex offender, or subject to legal restrictions that would make your use unlawful. We may terminate accounts that present elevated safety or legal risk, consistent with applicable law.

4. Account Registration, Security, and Restrictions

Provide accurate, current information and keep it updated.Keep credentials confidential and notify us of suspected unauthorized access.One account per person unless expressly authorized.Do not impersonate others or use images you lack permission to use.We may limit devices/sessions and require verification to reduce abuse.

5. The Service; No Guarantee of Outcomes; Modifying and Discontinuing the Service

OITH is a dating platform that may include matching, messaging, timers, date-planning tools, safety features, and paid upgrades. We do not guarantee matches, responses, dates, or relationship outcomes. The Service is not a professional service (medical, legal, mental health, security, or background checking).We may change, limit, or discontinue features or the Service at any time. We have no obligation to maintain or provide any particular functionality. We will use reasonable efforts to give notice where required by law or where practicable for material changes.

6. Safety; Offline Interactions; No Background Checks; Assumption of Risk; Release

No criminal background checks. OITH does not conduct criminal background checks on users. Unless we state otherwise in writing, we do not verify identity, intent, or profile accuracy.Not responsible for user conduct. We are not responsible for the conduct of any user on or off the Service, including in-person meetings.Your responsibility. You are responsible for your safety and your interactions with other users, including in-person meetings. Safety guidance (e.g., meet in public, arrange your own transportation, avoid sharing financial information, report suspicious conduct) is provided for convenience. You should use common sense. The Service is not an emergency service.Assumption of risk. You acknowledge and assume the risks of online and offline dating, including harassment, fraud, assault, misrepresentation, and other harm. Online and offline dating carry inherent risks that we cannot eliminate.Release. To the maximum extent permitted by law, you release OITH and its affiliates from any and all claims arising from your interactions with other users, user content, or meetings arranged through the Service. If you are a California resident, you waive Civil Code Section 1542 to the extent applicable (with respect to unknown claims that might otherwise limit the scope of this release).

7. Community Standards; Prohibited Conduct

You must comply with our Community Guidelines and Safety Guidelines (if any). Prohibited conduct includes harassment, hate speech, sexual exploitation of minors, non-consensual sexual content, fraud or solicitation, trafficking or illegal services, doxxing or extortion, unauthorized data access, scraping, reverse engineering, automation/bot use, and evasion of safety or enforcement measures.

8. Reporting, Moderation, and Enforcement

We may provide reporting and blocking tools. We may (but are not required to) review content, investigate reports, and take enforcement action (warnings, removals, suspensions, bans, device restrictions, law enforcement referrals). We may use automated tools, which can make mistakes. We do not guarantee enforcement outcomes.

9. Matching, Timers, and Algorithmic Features

The Service may use matching limits, decision windows, connection timers, expirations, or auto-actions. Compatibility scores and recommendations (including date ideas) are informational only and not guarantees of chemistry, safety, or intent. Algorithmic systems may evolve and have limitations.

10. User Content and Messaging

"User Content" includes profiles, messages, photos, and date requests/responses. You are responsible for your content and warrant you have the rights to post it.You grant OITH a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, process, adapt, display, and distribute your content as needed to operate, improve, and secure the Service and enforce these Terms.Messaging may be delayed, duplicated, or fail; we do not guarantee delivery or read receipts. Other users may capture or re-share your content. Do not send sensitive financial or confidential information through the Service.

11. Paid Features, Billing, and Refunds

Paid features and pricing will be disclosed at purchase. For web billing, third-party processor terms apply. Subscriptions may auto-renew unless canceled before the billing period ends. Refunds are not guaranteed unless required by law. We may change prices or plans with notice where required. We may suspend accounts tied to fraud or chargeback abuse.

11a. External Service Purchases (Apple, Google, etc.)

Purchases made through Apple App Store, Google Play, or any other external platform are subject to that platform's terms. Billing, refunds, cancellation, and subscription management for such purchases are governed solely by the platform. OITH is not responsible for those platforms' policies, actions, or failures. Contact the respective platform for billing or refund requests.

12. Third-Party Services and Content

The Service may link to or integrate with third parties (app stores, maps/places, payment processors, analytics, email providers). We do not control them and are not responsible for their content or performance. Third-party data may be inaccurate or incomplete; verify independently.

13. Intellectual Property; License to Use the Service

The Service and our content (software, designs, trademarks, logos, and features) are owned by OITH or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes. You may not copy, modify, distribute, sell, lease, or create derivative works without permission, except as allowed by law. Feedback may be used without restriction or compensation.

14. Privacy

Our Privacy Policy and Cookie Policy describe how we collect, use, and share data. By using the Service, you consent to those practices. Privacy contact: [email protected].

15. Termination

You may stop using the Service at any time. We may suspend or terminate access for violations, suspected fraud/abuse, safety risks, or legal compliance. Data may be retained for legal, safety, or backup reasons.

16. Disclaimers

To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free service, the accuracy or reliability of user-generated content, or user safety, identity, or intent.

17. Limitation of Liability

To the maximum extent permitted by law, OITH and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, data, use, goodwill, reputation, or other intangible losses. We are not liable for damages arising from: the conduct of any user; interactions between users; in-person meetings; reliance on profiles, matching, or recommendations; or unauthorized use, capture, or re-sharing of your content.Our total liability for any claim will not exceed the greater of (a) the amount you paid to OITH in the 12 months before the event giving rise to the claim, or (b) $100.Some jurisdictions limit these exclusions or caps; they apply to the maximum extent permitted.

18. Indemnification

You agree to defend, indemnify, and hold harmless OITH and its affiliates from claims and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your content, your interactions with others, or your violation of these Terms or applicable law.

19. Dispute Resolution; Arbitration; Class Action and Jury Waiver

Informal process first. Before initiating arbitration, you must contact us at [email protected]
and attempt to resolve the dispute informally. We will make a good-faith effort to resolve it within 60 days. If the dispute is not resolved, you may proceed to arbitration or small claims as set out below.Binding individual arbitration. Except as set out below, any dispute that is not resolved informally will be resolved by binding individual arbitration, not in court and not as a class or representative action.Small claims. You may bring an eligible claim in small claims court in your jurisdiction if it is within that court's jurisdiction.Sexual assault and sexual harassment (EFAA). Individual claims of sexual assault or sexual harassment that occurred in connection with the Service are exempt from the mandatory arbitration requirement. You may choose to bring such a claim in court or in arbitration.Class action and jury waiver. You waive the right to participate in a class action, class-wide arbitration, or other representative proceeding. You waive the right to a jury trial.Opt-out of arbitration. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to [email protected]
. The notice must include your name, address, and a clear statement that you opt out of arbitration. If you opt out, the rest of these Terms still apply.

20. Governing Law; Venue

These Terms are governed by the laws of the State of California, excluding conflict-of-laws rules, except where mandatory local law applies.

21. DMCA / Copyright

If you believe content on the Service infringes your copyright, submit a notice that includes the information required by 17 U.S.C. Section 512 to:DMCA Agent: OITH DMCA AgentEmail: [email protected]Mail: One In The Hand, Inc. (d/b/a "OITH"), 212 Dorchestor Lane, Alamo, CA 94507, USA

22. Special Terms (California and Other Jurisdictions)

California. If you are a California resident and a new subscriber, you may cancel your subscription without penalty within three (3) business days of the date you subscribed. For complaints or to report issues, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.

23. Miscellaneous

We may update these Terms with notice where required by law. Continued use after changes may constitute acceptance. Material changes will be communicated as required (e.g., email or in-app notice).If any provision is held unenforceable, the rest remains in effect.You may not assign these Terms without our consent; we may assign as part of a merger, sale, or other transfer.These Terms and the incorporated policies are the entire agreement regarding the Service.Contact: [email protected]
, [email protected]
, [email protected]
.Force majeure: We are not responsible for failures or delays due to events outside our reasonable control (e.g., acts of God, war, pandemics, failures of third-party systems).No waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.Electronic communications satisfy any legal writing requirement.California consumer notices apply where required.

Contact Us

If you have questions about these Terms, please contact us:One In The Hand, Inc.
Attn: Legal Department
212 Dorchestor Lane
Alamo, CA 94507
United StatesEmail: [email protected]